What is the Return Policy and Process for Canadian Orders?

We want you to love what you purchase from spanx.com! We gladly accept returns for products purchased on spanx.com, within 90 days of receipt, in its original condition. Please call our Customer Service team at 1-888-806-7311 for detailed instructions. Note that any Shipping and Handling Fees are non-refundable.

We can only accept returns if the merchandise was directly purchased from spanx.com. At this time, we cannot process returns from other online retailers.

 

Not satisfied? Here’s how to return!

STEP 1:

Pack your return item(s) in sturdy packaging!  Feel free to use the same box, or any other box you have on hand.  Include a copy of the original packing slip in the box so that we can easily locate your order.

 

STEP 2:

Mail your return package to us at:

Powerhouse Retail Services

Attn: Spanx Returns

6155 Belgrave Road Unit 3

Mississauga ON. L5R 4E6

 

STEP 3:

Be sure to keep the tracking information for your return package so you can see when it delivers to us! Once delivered, you will be refunded to your original form of payment within 3-5 business days. The original shipping and handling will not be refunded.

 

 

Exchanges

We are unable to process exchanges at this time. If another size or style is needed, we recommend you return and reorder. Please call us at 1-888-806-7311 for details on returning your item and placing a new order.

 

 

 

 

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