The SPANX Promise (our guarantee)
At Spanx, we’ve always got your butt covered, and we stand behind our products. If you aren’t 100% happy with your purchase, you may return it within 90 days of purchase for a refund. Please see our Return Policy below for details or start your return here.
If you are not happy with any of our products for any reason, we will gladly accept your returns within 90 days of your purchase date for a refund. Shipping for returns is free within the U.S. You will be responsible for the cost of shipping for returns originating outside of the U.S.
Currently, we can only accept returns for products purchased on Spanx.com. For purchases made through a retail store, please return to the original place of purchase. Your refund of the original purchase price will be issued in the same form as the original payment. The original shipping and handling will not be refunded. Please allow up to 30 days to receive your refund from the time we receive your return.
Exchanges: If you would prefer another size or style, please call us at 1.888.806.7311 for details on returning your item and placing a new order. We are happy to help you find the right product for your needs!
Please note: We cannot accept a return (even within 90 days of purchase) in certain situations, including, but not limited to:
- Products showing excessive wear and tear, or at the end of their intended lifespan.
- Items damaged by misuse, alterations, improper care or accidents.
- Items listed as final sale at the time of purchase.
- Instances of abuse of the Spanx Return Policy.
The acceptance of a return is determined at the sole discretion of Spanx.